Here you'll find both live and historical data on system performance, uptime and security. Trust is the basis of a great business relationship and we want to earn your trust by delivering a robust product and a transparent view into our performance.
When choosing a SaaS based Service it's important to be sure that your Vendor is committed to high service levels and some form of accountability if they fall short of your expectations - Nalpeiron is one of the only Vendors in our market that offers any form of SLA let alone a Guarantee. Ask all your suppliers for an SLA, it will show how confident they are in their claims of a reliable product.
You want a service that's reliable, but how do you know who to trust? Nalpeiron guarantees a 99.9% uptime service level agreement (SLA) on all Zentitle offerings. That’s the equivalent of less than 1.5 minutes a day of Downtime Guaranteed (excluding scheduled maintenance).
If at any time your account experiences downtime relating to our servers or network in excess of our SLA, you are entitled to a service credit or to terminate per the Terms of Service. As the world’s leading Hosted Licensing and Analytics Service, we understand the meaning of "mission critical" and our customers can attest to our ability to operate as both a reliable service as well as remaining affordable.